The ITIL® MALC (Managing across the Lifecycle) course offers candidates the ability to achieve the ITIL Expert certification upon passing the ITIL® Managing across the Lifecycle exam. The course prepares candidates to take the ITIL® MALC Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace.

This certification completes the ITIL® Intermediate Lifecycle and Capability streams by focusing on the knowledge required to implement and manage the necessary skills associated with the use of the Service Lifecycle.

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Course Highlights

  • Intense, Interactive Classroom Training
  • 100% Money Back Guarantee
  • Accredited courseware
  • Tips & Tricks on how to pass ITIL Service Strategy Certification Exam
  • Program delivered by Faculty who are Approved & Accredited with Highest Proficiency and having vast Industry Experience.
  • Assist Candidates with Career Planning, Growth & Development

The ezPrep Approach

Upon successful completion of the education and examination components related to this qualification, Candidates can expect to be competent in the following:

  • Key concepts of the service lifecycle
  • Communication and stakeholder management
  • Integrating service management processes across the service lifecycle
  • Managing services across the service lifecycle
  • Governance and organization
  • Measurement
  • Implementing and improving service management capability.

In addition, the training for this qualification should include examination preparation, including a mock examination opportunity.

United States
Training Type
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Online Self Learning


  • Introduction to ITIL
  • Welcome and Introduction to MALC Purpose, Goals, Scope & Business Value
  • Key concepts of Service Lifecycle
  • Communication and stakeholders Management
  • Exercises based on Case Study
  • Processes
  • Exercises based on Case Study
  • Processes
  • Exercises based on Case Study
  • Managing Service Across Lifecycle
  • Governance, Role, People, Organization and Competence
  • Exercises based on Case Study
  • Measurement
  • Implementing & Improving Service Management Capability
  • Exercises based on Case Study
  • One APMG/CSME Case Study & another set of Scenario based exam
  • ITIL MALC Certification Examination leading to ITIL Expert

ezCourse Kit

  • 24 PDUs Participation Certificate all participants-relevant to PMP Certified Professionals.
  • Accredited courseware
  • ITIL 2 sets of Scenario & Questions Exercises that will prepare the participants for final exam.
  • Tips & Tricks on how to pass the Certification Examination
  • Course Certification Examination from APMG International - UK/CSME – USA
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Who is this Course for?

The target group of the ITIL Intermediate Qualification: MALC Certificate includes, but is not restricted to:

  • Chief information officers
  • Senior IT managers
  • IT managers
  • Supervisors
  • IT professionals
  • IT operations practitioners
  • IT development practitioners
  • Individuals who require a business and management level understanding of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
  • Individuals seeking the ITIL Expert in IT Service Management certificate, for which this qualification is the final mandatory module.
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ITIL Intermediate Certification on MALC

About the Examination:

  • Exam Format: Multiple choice, scenario-based, gradient scored questions.
  • One Case Study
  • Number of Question based on Case Study : 10


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1. What are the Eligibility Requirements for ITIL Foundation?

The ITIL Foundation is an entry level training program. There are no pre-requites for entry to this exam. However IT experience is highly recommended.