Service Strategy (SS) is one of ITIL core publications in Service Lifecycle. This course trains participants in the practical aspects of the ITIL Service Lifecycle and processes associated with the Service Strategy focusing on the process elements that align business and IT, Service Strategy aims to link IT deliverables to meet business goals, requirements and service management principles. Participants will be provided with practical and hands-on learning experiences using a scenario-based approach.

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Course Highlights

  • Intense, Interactive Classroom Training
  • 100% Money Back Guarantee
  • Accredited courseware
  • Tips & Tricks on how to pass ITIL Service Strategy Certification Exam
  • Program delivered by Faculty who are Approved & Accredited with Highest Proficiency and having vast Industry Experience.
  • Assist Candidates with Career Planning, Growth & Development

The ezPrep Approach

At the end of workshop participants will get an extensive understanding of how effective Service Strategy could bring value to the customers in the form of services delivered. They will realize the importance of how well made Strategy can help Service Design, Service Transition & smoothly enter Service Operations. This would include:

  • Understanding the marketplace and defining market requirements. Developing the right offerings.
  • Ascertaining how Services/Products being offered are different & unique from competitors.
  • Gathering organizational strengths, weakness, opportunities and threats.
  • Developing Resources and Capabilities required in delivering Services or Products.
  • Establishing and maintaining a good healthy Business Relationship with the customer by working closely with them and delivering Services beyond expectations.
  • Budgeting for the intended Service or Product.
  • Accounting for the amount expended towards service and comparing it to the budget to ascertain any variations.
  • Charge back options as an incentive for the service provider to recover the cost of IT services & operate as a business, if required.
United States
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Online Self Learning


  • Introduction to Service Management
  • Service Strategy Principles
  • Service Strategy Processes
  • Scenario based exercises
  • Governance
  • Organizing for Service Strategy
  • Technology Considerations
  • Implementing Service Strategy
  • Challenges, Critical Success Factors, Risks
  • Scenario Based Exercises and thorough review
  • Tips & tricks in choosing the best answer!
  • Examination Preparation, Mock Examinations & Review
  • APMG, UK/CSME,USA Certification exam on Service Strategy

ezCourse Kit

  • 24 PDUs Participation Certificate all participants-relevant to PMP Certified Professionals.
  • Accredited courseware
  • ITIL 2 sets of Scenario & Questions Exercises that will prepare the participants for final exam.
  • Tips & Tricks on how to pass the Certification Examination
  • Course Certification Examination from APMG International - UK/CSME – USA
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Who is this Course for?

The target group of the ITIL Intermediate Qualification: Service Strategy certificate includes, but is not restricted to:

  • Chief information officers (CIOs)
  • Chief technology officers (CTOs)
  • Managers
  • Supervisory staff
  • Team leaders
  • Service designers
  • IT architects
  • IT planners
  • IT consultants
  • IT audit managers
  • IT security managers
  • Individuals who require a deeper understanding of the ITIL service strategy stage of the ITIL service lifecycle and how activities in it may be implemented to enhance the quality of IT service management within an organization.
  • IT professionals working in roles associated with strategic planning, execution and control within a service-based business model, seeking an understanding of the concepts, processes, functions and activities involved in service strategy.
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ITIL Intermediate Certification on Service Strategy

About the Examination:

  • Exam Format: Multiple choice, scenario-based, gradient scored questions.
  • Number of Scenarios: 8
  • Number of Question per scenario: 1


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1. What are the Eligibility Requirements for ITIL Foundation?

The ITIL Foundation is an entry level training program. There are no pre-requites for entry to this exam. However IT experience is highly recommended.