Continual Service Improvement (CSI) is one of ITIL core publications in Service Lifecycle. This course trains participants in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Continual Service Improvement. This also focuses on the process elements that align business and IT, CSI aims to link IT deliverables to meeting business goals, requirements and service management principles. Participants will be provided with practical and hands-on learning experiences using a scenario-basedapproach.

Participant’s successfully passing CSI phase would lead to obtaining a Continual Service Improvement (CSI) certification issued by the AXELOS Limited, UK, and a step closer to being an ITIL Expert in IT Service Management Certification.

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Course Highlights

  • Intense, Interactive Classroom Training
  • 100% Money Back Guarantee
  • Accredited courseware
  • Program delivered by Faculty who are Approved & Accredited with Highest Proficiency and having vast Industry Experience.
  • Assist Candidates with Career Planning, Growth & Development

The ezPrep Approach

At the end of this course, participants will learn:

  • Best Practice guidance for CSI stage of IT Service Life Cycle
  • Ensuring Quality management methods are used to support continual improvement activities
  • Ensuring that processes have clearly defined objectives and measurements that lead to actionable improvements
  • Understanding what to measure, why it is being measured & what the successful outcome should be
  • Achieving overall health of ITSM as a discipline
  • Achieving current and future business needs
  • Attaining maturity and capability of the organization
  • providing Continual improvement of all aspects of the IT
United States
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  • Introduction to Continual Service Improvement (CSI)
  • CSI Principles
  • CSI Processes
  • CSI Improvements Methods & Techniques
  • Organizing for CSI
  • Technology Considerations
  • Implementing CSI
  • Scenario based exercises
  • Challenges, Critical Success Factors, Risks
  • Scenario Based Exercises and thorough review
  • Tips & tricks in choosing the best answer!
  • Examination Preparation, Mock Examinations & Review
  • APMG, UK/CSME,USA Certification exam on CSI
  • APMG International, UK/CSME, USA Mock exams & Certification exam on CSI

ezCourse Kit

  • 24 PDUs Participation Certificate all participants-relevant to PMP® Certified Professionals.
  • Accredited courseware
  • ITIL 2 sets of Scenario & Questions Exercises that will prepare the participants for final exam.
  • Tips & Tricks on how to pass the Certification Examination
  • Course Certification Examination from APMG International - UK/CSME – USA
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Who is this Course for?

The target group of the ITIL Intermediate Qualification: CSI certificate includes, but is not restricted to:

  • Chief information officers (CIOs)
  • Chief technology officers (CTOs)
  • Managers
  • Supervisory staff
  • Team leaders
  • Service designers
  • IT architects
  • IT planners
  • IT consultants
  • IT audit managers
  • IT security managers
  • Service test managers and ITSM trainers.
  • Individuals who require a detailed understanding of the ITIL CSI phase of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization.
  • IT professionals working within, or about to enter, a CSI environment and requiring a detailed understanding of the processes, functions and activities involved
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ITIL Intermediate Certification on CSI

About the Examination:

  • Exam Format: Multiple choice, scenario-based, gradient scored questions.
  • Number of Scenarios: 8
  • Number of Question per scenario: 1


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1. What are the Eligibility Requirements for ITIL Foundation?

The ITIL Foundation is an entry level training program. There are no pre-requites for entry to this exam. However IT experience is highly recommended.