The ezPrep ITIL® Foundation certification training program is designed to ensure that you get ITIL Foundation certified on your first attempt. The course provides updated knowledge on ITIL structure, terminology, standards, and best practices to help you practice effective IT Service Management and achieve customer satisfaction.

Our training will enhance your ability to efficiently manage IT infrastructure, development, and operations. The course will enable you to better define functions & processes, SLA & KPIs, service catalogue, and tools required to meet business goals.

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Course Highlights

  • 2 days of Classroom Training
  • 90 days of access to APMG-UK/CSME-USA accredited e-Learning content
  • 24 PDUs
  • 2 Mock Tests from APMG-UK/CSME-USA
  • Tips & Tricks on how to pass certification exam
  • Doubt-resolving sessions & Assessments: Quizzes and Tests
  • 100% Money Back Guarantee
  • Assistance with career planning, growth & development
  • Access to online post-workshop activities, career guidance & mentoring

The ezPrep Approach

By the end of ezPrep training, you will:

  • Gain a high level overview of ITIL.
  • Understand the ITIL service lifecycle stages, processes, functions, roles & responsibilities.
  • Learn how to align IT strategy with business goals and expectations.
  • Develop and implement strategic solutions that are aligned to the business goals and objectives.
  • Derive ways to effectively deliver IT services and fulfill customer expectations.
  • Define and measure service improvement processes and procedures.
  • Note: Contact us to schedule your paper-based or online ITIL® Foundation certification exam.

India
Training Type
Date, Time & Place
Price
  March 30 - 31, 2017
Online Classroom
   08: 30 AM-05: 30 PM
Mar
Thu30 Fri31
$1,499 $1,499
for one attendee
  March 30 - 31, 2017
Online Classroom
   08: 30 AM-05: 30 PM
Mar
Thu30 Fri31
$1,499 $1,499
for one attendee
  April 13 -14, 2017
Online Classroom
   08: 30 AM-05: 30PM
Apr
Thu13 Fri14
$1,499 $1,499
for one attendee

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Curriculum

Introduction

  • Introduction to ITIL and it’s evolution.
  • What are ITIL credits & and how is it useful
  • The difference between Service Life Cycle & Capabilities streams in ITIL

Service Management as a Practice

  • 5 ITIL Core Publications
  • ITIL Service Life Cycle, Framework, Standards
  • Followed by exercise and complete review

Service Strategy

  • Purpose, Objectives, Scope, Value of Service Strategy
  • Service Portfolio Management Process
  • Financial Management for IT services Process
  • Business Relationship Management Process
  • Followed by exercise and complete review
  • Recap that reinforces learning

Service Design

  • Purpose, Objectives, Scope, Value of Service Design
  • Design & Coordination Process
  • Service Catalogue Management Process
  • Service Level Management Process
  • Supplier Management Process
  • Availability Management Process
  • IT Security Management Process
  • IT Capacity Management Process
  • IT Continuity Management Process
  • Followed by exercise and complete review
  • Recap that reinforces learning

Service Transition

  • Purpose,Objectives, Scope, Value of Service Transition
  • Transaction Planning & Support Process
  • Change Management Process
  • Service Asset & Configuration Management Process
  • Release & Deployment Process
  • Service Knowledge Management Process
  • Followed by exercise and thorough review
  • Recap that reinforces learning

Service Operations

  • Purpose,Objectives, Scope, Value of Service Operations
  • Event Management Process
  • Incident Management Process
  • Problem Management Process
  • Access Management Process
  • Request Fulfillment Process
  • Service Desk
  • IT Operations Management
  • Technical Management
  • Application Management
  • Followed by exercise and thorough review
  • Recap that reinforces learning

Continual Service Improvement

  • Purpose, Objectives, Scope, Value of Continual Service Improvement
  • Demings Quality Methodology, CSI Model
  • Seven Step Improvement Process
  • Recap that reinforces learning
  • Followed by exercise and thorough review
  • 2 sets of APMG,UK/CSME,USA mock exams and thorough review & discussion
  • Final ITIL Foundation Certification Examination
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ezCourse Kit

  • 2 days of intense, interactive classroom training by an experienced ITIL expert, who has successfully delivered training to big corporates.
  • 90 days of access to APMG-UK/CSME-USA accredited e-Learning content
  • 24 PDUs
  • ITIL Foundation exam-prep handbook
  • 2 ITIL Foundation simulation tests from APMG-UK/CSME-USA
  • ITIL Foundation exam from APMG-UK/CSME, USA
  • Access to online post-workshop activities, career guidance & mentoring

Who is this Course for?

ITIL® Foundation certification is an essential requirement for professionals who require a basic understanding of ITIL framework and how it can be used to enhance the quality of IT Service Management in the organization. This certification prep course is most suited for:

  • IT Managers/ Operations Managers/Project Managers
  • System Administrators/ Database Administrators
  • Support Teams/Analysts
  • Service Delivery Professionals
  • Quality Analysts
  • Application Management Team/Development Team
  • Process Coordinators/Owners/ Practitioners
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Certification

ITIL Intermediate Certification on ITIL Foundation 2011 edition

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FAQs

1. What are the Eligibility Requirements for ITIL® Foundation?

The ITIL® Foundation is an entry level Training Program. There are no required prerequisites to take the Exam. However, IT experience is highly recommended.

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