Chris Moore has over 20 years experience leading Federal, State and County projects.
He also has over 15 years in Quality Management, and over five years in complex
Operations Systems Management. Expertise includes Project Management, Software Quality
Engineering, and Quality Auditing, Management, Engineering and Assurance. He has
developed corporate methodologies based on PMBOK® Guide - 5th Edition, ANSI/ISO and IEEE/SEI CMM standards.
He has conducted assessments, collaborated to develop recommendations for improvements,
and developed strategic/action plans for one of the nation’s largest distributed
client/server welfare systems. He has developed an award-winning quality system;
directed a double award-winning quality improvement office; and selected as corporate-wide
Director of the Year, team recognized as “Office of the Year.”
Project Management Professional (PMI)®, Microsoft Project Black Belt.
Certified Software Quality Engineer, Quality Auditor, Manager of Quality/Organizational
Performance Excellence, Quality Engineering (AmSoc for Qual)
Judge and senior, lead quality awards examiner and trainer (CA Awards for Perf Exc)
Certified Industrial Engineer (manpower staffing and organization, U.S. Air Force)
Certified platform instructor (business and technical topics, PMI, ASQ and U.S.
Hans is a dynamic, team spirited, and results driven senior Level/Executive Management
Professional, Consultant, and Project Management Trainer. He has a 20+ year record
of verifiable success in significantly increasing growth, profitability and contributing
to shareholder value and earnings.
A Project Management Professional (PMP)® with vast experience in projects across
Project Manager Trainer (Qualified to teach in English & Spanish)
Functional Experience in Project Management:
10+ years IT and Project Management Professional® with experience in Fortune 500
organizations. She has proven expertise managing large budgets, large team size,
and successfully delivering project deliverables on time within budget and scope.
Julie has more than 10 years as an Experienced Educator teaching courses at the
college level and also teaching for Professional Certifications.
Application Development, Infrastructure Upgrades, Database Migration Upgrades, PMO
Templates and Guidelines, Continuous Process Improvement from ITIL and Six Sigma
perspective, Release Management, Sprint Planning, Team Building, PMO, PMP®
Kim Miller - Project Management. Kim specializes in business initiatives such as
Sales/Marketing, Delivery & Client Services projects; Change management and Process
She is a Professional Trainer & Facilitator utilizing Adult Learning Principles.
Derrick has 30 years of industry experience (Maintenance, Management, Engineering,
Project Management, Planning and Scheduling, Consulting, and Training). He is also
a Sr. Project Management Professional (PMP)®. PMP® (Project Management Professional)®
Certified Project Manager and a Certified ITIL® Professional. Moreover, he has taught
PMP®, Agile ACP®, and ITIL® certification classes to 1000+ professionals across
the Unites States; many of these professionals have gone on to pass the PMP®, Agile
ACP®, and ITIL® exams.
Derrick is also a Manager of Education - with extensive experience in Adult Learning
(synchronous-asynchronous), teaching methodologies and strategies. Additionally,
he has also done curriculum development, course development, course facilitation,
personnel management, personnel development, and supervision.
Computer professional with over 10 years consulting project management experience
developing custom computer software for clients in both the private and public sectors.
Worked with consulting agencies whose clients included Fortune 500 corporations.
He has provided these course both nationally and internationally. He is organized,
process oriented, with a strong commitment to tasks and continuous self improvement.
In addition to being a certified PMP®, he holds a graduate degree. “My commitment
to you and to myself is to act responsibly at all times and make decisions that
are in your best interest and by extension, those of my clients/students.”
Honest, Candid, and Committed to Client Success
I am an experienced Project Manager, Trainer, Team Lead, and Information Technology
(IT) Professional. With over 25 years of IT Project and Project Management (PM)
related experience. I am world travelled and a skilled communicator, interacting
effectively and efficiently with individuals, teams, management, users, partners,
and people of all levels and/or cultures. I constantly remain active in the areas
of project management and professional training in regards to PM and IT. This gives
me the opportunity to share my knowledge and experience with younger professionals
as well as sharpen my skills. I am also proficient in establishment of Information
Systems, Technology Structures, Project Management Offices (PMO)s and standard operational
procedures (SOP). I master stakeholder management and able to perform technology
analysis, and customer assurance functions on technology related projects to solve
complex workplace situations; both technical and nontechnical. My goals are to improve
within my discipline and to assist younger professionals to do the same through
dedication, education and training.
IT Service Management
ITIL Intermediate Certification on Service Strategy
Upon successfully achieving the ITIL Service Strategy, the participant will earn 3 credits in the ITIL Service Transition qualification scheme.
In this course, you learn how to build stronger alignment between IT and your business partners through the practice of Business Relationship Management (BRM). Using practice sessions, self-assessments and role-playing activities, you practice the specific skills and behaviors of a Business Relationship Manager to achieve desired results.
Anyone who represents IT to the business will find this course useful. Whether one is new to this role or has years of experience working with stakeholders to craft IT solutions for business processes, this course offers an innovative set of best practices to enhance your performance.
IT managers and professionals who have experience as business analysts, project managers or IT liaisons will strengthen their reputation as trusted IT advisors to the business. You learn to speak the language of the business and develop effective working relationships with executives, managers and individual contributors.
You should have at least two years of work experience in IT or business. People from all types of organizations - technical and non-technical, private and public, military and civilian, small and large-benefit from this course.
Organizations face increasing competitive pressures and the need to continually reduce costs. In both of these scenarios, IT can play a significant role in enabling an organization to become more efficient and effective in whatever drives its existence. Yet there is often a communication barrier between the business and IT. The business doesn't necessarily speak IT, and IT doesn't necessarily speak business.
Without business relationship management, this divide between IT and the business can grow even deeper, to the point where the business bypasses the internal IT department completely in favor of external consultants and IT service providers. Like any business, if an IT department finds itself without customers then the worst-case scenario is that the IT department goes out of business.
Yes. The methods and techniques of establishing trust, the cornerstone of a relationship between two people, are well known. What is unique about this course is its focus on the IT-business relationship. Part of your ability to build trust will come from the technical expertise you already possess. The other part involves listening, analyzing, prioritizing, communicating in business language, selecting the right opportunities and delivering results. These techniques creatively blend a variety of best practices that are unique to the role of a Business Relationship Manager.
Yes. Relationship management is very different from project management, and there is often confusion among stakeholders about the difference. This course clearly delineates the critical differences between the two roles and advocates that these roles should become more separate as an organization matures its business relationship management efforts.
This sixteen (16) hour course provides an introduction to Agile Service Management the application and integration of agile thinking into service management processes and process design projects. Agile thinking improves effectiveness and efficiency of IT, and enables it to continue to deliver value in the face of changing requirements.
A Certified Agile Service Manager (CASM) is the operational counterpart to a Certified Scrum Master (CSM). Working together, ScrumMasters and Agile Service Managers can instill agile thinking into the entire IT, the basis of a DevOps culture.
The learning objectives for CASM include an understanding of:
Class culminates with an independent certification exam, administered by the DevOps Institute. Successfully passing (65%) the 60-minute examination, consisting of 40 multiple-choice questions, leads to the Certified Agile Service Manager (CASM) certificate. The certification is governed, administered and maintained by the DevOps Institute.
ezCertifications is a Global Enterprise Learning Provider in the area of professional
certification courses. It provides high quality and cost-effective training solutions
to meet individual and organizational training requirements in mission-critical
areas of Project Management, IT Service Management, Information Security, Enterprise
Architecture, Business Analysis and Agile/Scrum.
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Foundation and Practitioner Certification Training
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