MCITP: Enterprise Desktop Support Technician on Windows 7


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Certificate / Credits

85 CEU Certification



This certification training is designed to help you demonstrate your skills and knowledge necessary to support end users who run Microsoft Windows 7 in a corporate environment, and enhance your working knowledge of productivity applications and Microsoft Office applications. This certification training teaches everything from identifying and resolving desktop application, networking, security, and performance issues; supporting mobile users; to providing support for hardware failures.

MCITP: Enterprise Administrator certification training includes the following set of courses:

  • 70-680 - Installing and Configuring Windows 7 [12 CEUs]
  • 70-685 - Enterprise Desktop Support Technician [18 CEUs]

Earning a MCITP Enterprise Administrator certification qualifies you for the role of corporate IT technician as it attests your ability to isolate, document and resolve problems on Windows Desktops in a corporate domain.

I. 70-680 - Installing and Configuring Windows 7
  • Basic Windows 7 Installation
  • Advanced Windows 7 Installation
  • Understanding Disk Types and File Systems
  • Network Configuration
  • Sharing Files, Folders, and Printers
  • Working with Windows 7 Client Performance
  • Basic Desktop Security
  • Advanced Desktop Security
  • Disaster Recovery & Prevention
  • Remote Access Options
  • Introducing Windows PowerShell 2.0
II. 70-685 - Enterprise Desktop Support Technician [18 CEUs]
  • Identifying Cause and Resolving Desktop Application Issues
  • Operating System Troubleshooting and Support
  • Networking with Windows 7
  • Configuring Security and Troubleshooting Issues
  • Supporting Mobile Users
  • Maintaining Hardware on Windows 7
  • Centralizing Configurations
  • User Login, Profiles, and Access to Resources

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