Enterprise Desktop Support Technician Course [CA]

Training by experienced instructors

Sandra Batakis



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This course teaches participants to support end users who run Microsoft Windows 7 in a corporate environment. They will learn to use applications that are included with the operating system, such as productivity applications used in a corporate environment and Microsoft Office applications. They will also learn to resolve operating system issues by telephone, email, connecting to an end user's system remotely, or by visiting an end user's desktop. The course also provides a working knowledge of operating in an Active Directory domain environment.

Course Taught By: Sandra Batakis

18 CEUs
Identifying Cause and Resolving Desktop Application Issues        2hr 30m
Operating System Troubleshooting and Support               2hr 34m
Networking with Windows 7       3hr 17m
Configuring Security and Troubleshooting Issues 1hr 56m
Supporting Mobile Users              1hr
Maintaining Hardware on Windows 7 1hr 52m
Centralizing Configurations 39m
User Login, Profiles, and Access to Resources 1hr 33m

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